Senior Quality Manager

Explorex, Bengaluru | Oct 2021 - Present

• Built QA team from ground up, transitioning to hybrid automation approach, reducing manual testing by 60% and increasing release frequency by 25%.
• Scaled the QA team by 40%, resulting in an increase in overall test coverage and a 15% reduction in production defects. Recognizing the importance of efficient testing, automation efforts were strategically prioritized, which significantly reduced the QA cycle, expedited product releases, and positively impacted client satisfaction and business outcomes.
• Led the testing effort for the migration of all clients from a monolithic system to a new service-oriented architecture (completed in ~1 year, achieving 2x performance improvement and a 35% reduction in infrastructure costs). This involved developing comprehensive test cases and implementing automated scripts to ensure accurate data migration and application compatibility with the new backend.
• Ensured full backward compatibility while implementing automated cross-platform testing for the Bridge app across a wide range of operating systems, including Android (5-15), Windows (32/64-bit), macOS (10.8-15), and iOS (7-16). This included testing the integration with Urban Piper to handle Zomato & Swiggy delivery orders, which involved both API and UI testing.
• Leveraged Rest Assured and Postman to implement API testing, identifying 50+ critical defects pre-release and establishing a robust process for continuous backend validation in subsequent releases.
• Automated web testing using Selenium, covering 90% of critical user flows across web applications including Inventory, Digital Dine-in, and Partners.
• Implemented testing for native EDC apps, using Appium for UI automation and Rest Assured for API testing.
• Leveraged Gherkin with Cucumber for both Selenium and Appium test automation, enhancing test readability and maintainability. This approach enabled manual testers to easily translate test cases into executable automation scripts by simply typing the test cases in a human-readable format, significantly improving collaboration and reducing the time required to create and maintain automated tests.
• Conducted load testing, initially using Apache JMeter and subsequently incorporating k6 for enhanced performance analysis, handling 5000+ requests/second which helped resolve 3 major performance bottlenecks.
• Managed on-time delivery for 12+ major releases through effective bug resolution and sprint alignment.
• Developed onboarding materials for 4 new QA team members and managed 7 high-priority projects. This involved pushing and prioritizing payment mock callback APIs, which enabled the completion of full automation flows and the achievement of sanity flows for all web products. Additionally, a central repository for test cases was created, and a system for tagging QA automation tasks with every development task was implemented to ensure that automation remained consistently up-to-date.
• Led daily stand-ups for the overall tech team, which directly facilitated improved task tracking, issue resolution, and team communication, resulting in a 30% increase in average sprint velocity (from 20 to 26 story points/sprint) across all tech projects over 3 months. Participated actively in sprint planning sessions.

Senior QA Engineer

Broker Network (Anarock Property Consultants), Mumbai | Jan 2019 - Oct 2021

• Led QA for the flagship Android application, Broker Network, ensuring high quality and a consistent user experience across diverse devices and OS versions.
• Spearheaded the implementation and maintenance of automation frameworks (Espresso, UI Automator), achieving an 85% improvement in test execution efficiency and significantly reducing regression testing time by 70%.
• Developed and executed comprehensive test strategies, plans, and 500+ test cases, achieving 90% test coverage of critical user flows and functionalities, encompassing functional, performance, security, and usability testing.
• Reduced application defects by 20% through proactive identification, resolution, root cause analysis, and implementation of preventative measures.
• Led performance and compatibility testing across 30+ different devices, 10+ OS versions, varying screen sizes, and network conditions, maintaining a device lab for comprehensive testing.
• Collaborated closely with a team of 8 developers, 2 product managers, and other stakeholders, providing QA expertise and ensuring quality throughout the development lifecycle.
• Established and maintained a robust test automation framework integrated into the CI/CD pipeline, resulting in a 40% reduction in build verification time and enabling continuous testing.
• Achieved 95% API coverage of critical backend functionalities using Rest Assured, ensuring continuous integration by executing automated API tests with each backend deployment.
• Contributed to improving QA processes and methodologies within the organization, resulting in a 15% improvement in sprint velocity and promoting best practices and driving continuous quality improvement.

QA Engineer (Tech) / Team Lead (Operations)

Housing.com, Mumbai | Oct 2013 - Jan 2019