Senior Quality Manager

Explorex, Bengaluru | Oct 2021 - Present

• Led and implemented comprehensive test strategy working closely with product engineering team (PMs, Designers, Developers, SDET/QA) from feature inception, focusing on efficiency, speed, and accuracy by prioritizing automation tests and automation processes while maintaining critical manual touchpoints to ensure not losing user experience quality.
• Built QA team from ground up to 5 members, establishing quality processes and transitioning to hybrid automation approach, reducing manual testing effort by 60% and increasing release frequency by 25%, enabling faster time-to-market.
• Designed, developed, and maintained robust test automation framework using Selenium WebDriver with Java, establishing scalable architecture, coding standards, and best practices including Page Object Model (POM) design pattern, which improved test execution efficiency by 85% and reduced regression testing time by 70%.
• Led the testing effort for the migration of all clients from a monolithic system to a new service-oriented architecture (completed in ~1 year, achieving 2x performance improvement and a 35% reduction in infrastructure costs). This involved developing concise, comprehensive, and detailed test plans based on feature and technical requirements, implementing automated API test scripts using Rest Assured with Java integrated into CI/CD pipeline, ensuring zero data loss during migration and 100% backward compatibility.
• Spearheaded backend API testing strategy leveraging Rest Assured and Postman, implementing comprehensive automated API test suites with 95% API coverage of critical backend functionalities. Identified 50+ critical backend defects pre-release and established a robust automated process for continuous backend validation integrated into CI/CD pipeline, reducing production incidents by 40%.
• Conducted extensive performance testing using Apache JMeter for load, stress, and scalability analysis on payment services and backend APIs, simulating 5000+ concurrent requests/second. Analysis directly helped identify and resolve 3 major performance bottlenecks related to database queries and API response times, ensuring system stability and sub-200ms response times under peak traffic conditions.
• Automated web testing using Selenium WebDriver, covering 90% of critical user flows and business scenarios across multiple web applications including Inventory Management, Digital Dine-in, and Partner Portal platforms, integrated with CI/CD for automated regression testing.
• Ensured full backward compatibility and implemented automated cross-platform testing for the Bridge application across diverse operating systems including Android (5-15), Windows (32/64-bit), macOS (10.8-15), and iOS (7-16). This included comprehensive testing of third-party integration with Urban Piper to handle Zomato & Swiggy online food delivery orders through both API contract testing and end-to-end UI testing.
• Took complete responsibility and ownership of overall application/service quality, ensuring comprehensive test coverage across functional, regression, integration, and performance testing, while balancing multiple efforts simultaneously and meeting strict release deadlines in fast-paced Agile environment.
• Led daily stand-ups for the overall tech team (20+ members), facilitating improved task tracking, proactive issue resolution, and cross-functional communication between QA, development, and product teams. This directly resulted in a 30% increase in average sprint velocity (from 20 to 26 story points/sprint) across all tech projects over 3 months. Actively participated in sprint planning, refinement, and retrospective sessions.

Senior QA Engineer

Broker Network (Anarock Property Consultants), Mumbai | Jan 2019 - Oct 2021

• Led QA for the flagship Android application, Broker Network, ensuring high quality and a consistent user experience across diverse devices and OS versions.
• Spearheaded backend API automation strategy and implementation using Rest Assured with Java, achieving 95% API coverage of critical backend functionalities and business logic.
• Developed and executed comprehensive test strategies, plans, and 500+ test cases, achieving 90% test coverage of critical user flows and functionalities, encompassing functional, performance, security, and usability testing.
• Reduced application defects by 20% through proactive identification, resolution, root cause analysis, and implementation of preventative measures.
• Led performance and compatibility testing across 30+ different devices, 10+ OS versions, varying screen sizes, and network conditions, maintaining a device lab for comprehensive testing.
• Collaborated closely with a team of 8 developers, 2 product managers, and other stakeholders, providing QA expertise and ensuring quality throughout the development lifecycle.
• Enhanced test automation framework architecture and scripting experience by implementing modular design patterns, creating reusable test components, improving code maintainability and reusability, and optimizing test execution time. This contributed to a 15% improvement in sprint velocity and promoted testing best practices across the organization.
• Achieved 95% API coverage of critical backend functionalities using Rest Assured, ensuring continuous integration by executing automated API tests with each backend deployment.
• Contributed to improving QA processes and methodologies within the organization, resulting in a 15% improvement in sprint velocity and promoting best practices and driving continuous quality improvement.

QA Engineer (Tech) / Team Lead (Operations)

Housing.com, Mumbai | Oct 2013 - Jan 2019